Navigating Excellence: Edwin Toh, Certified ITIL 4 Foundation Trainer at Mind Mingle Mentor

"I do not know anyone who has got to the top without hard work. That is the recipe. It will not always get you to the top, but should get you pretty near." — Margaret Thatcher

6/13/20242 min read

Edwin Toh's Professional Journey:

1. International Acclaim and Recognition:

  • Edwin's journey in IT began with a solid foundation—a B. Sc. (Honours) in Computing & Information Systems from Staffordshire University, UK. His stellar academic performance was acknowledged with the prestigious Best Student Award, setting the stage for a remarkable career.

2. Diverse Roles and Noteworthy Positions:

  • Edwin's professional trajectory includes pivotal roles at Pink Elephant Inc., Quint Wellington Redwood, Accenture Solutions, and British American Tobacco. His diverse experience spans IT shared services, project management, end-user support, and high-value consulting projects.

3. Acclaimed Expertise:

  • Edwin is not just a consultant; he's an ITIL Expert. His proficiency extends beyond ITIL to include COBIT, Agile, DevOps, and other best practices. This extensive knowledge base positions him as a sought-after authority in the field, offering a wealth of insights and practical expertise.

4. Excellence in Education and Consulting:

  • Edwin's commitment to delivering high-quality education and consulting services is evident in his professional yet approachable communication style. As a certified ITIL 4 Foundation trainer, he ensures that each session is not just informative but also engaging, fostering an environment of learning and growth.

Edwin's Notable Contributions:

1. Leadership in Consulting Projects:

  • Edwin has played a pivotal role in various high-value consulting projects. From defining target operating models to designing on-premise and cloud infrastructures, his contributions have been instrumental in shaping the success of these endeavors.

2. Operational Excellence:

  • Edwin's expertise shines in reviewing and improving service desk operations, managing change requests, and developing playbooks for service onboarding. His meticulous approach to operational excellence has left a lasting impact on the organizations he has served.

3. Global Impact:

  • Edwin's influence extends globally, with notable assignments such as assisting a large bank in implementing an ITIL v3 roadmap and overseeing the transition of critical IT services between the UK and India. His leadership in GIS mapping and broadband network design for telcos in France and Germany showcases the breadth of his skill set.

4. Industry Engagement:

  • Edwin's reputation as a knowledgeable and respected figure in the IT field is further solidified by his active participation in industry events. Delivering speeches and workshops, he shares his insights and experiences, contributing to the broader dialogue in the IT community.


In the ever-evolving landscape of IT, having Edwin Toh as a certified ITIL 4 Foundation trainer at Mind Mingle Mentor is a testament to the commitment to excellence. His rich experience, diverse skill set, and dedication to imparting knowledge make him a valuable asset not just to the organizations he serves but also to the professionals looking to enhance their ITIL 4 Foundation skills. Edwin's leadership, both in education and consulting, ensures that the journey toward IT excellence is not just guided but navigated with a vision for sustained success.

In the dynamic realm of Information Technology, having a seasoned professional guide the way can make all the difference. Meet Edwin Toh, a certified ITIL 4 Foundation trainer at Mind Mingle Mentor, whose extensive global experience and expertise have earned him a prominent position in the IT industry. With over 18 years of diverse experience, Edwin is not just a consultant and trainer; he's a visionary leader known for his proficiency in IT service management and best practices.